LEOPARDS & ROSES TERMS OF SALE
Due to the unique handmade nature of each of our garments and the handcrafted production, it allows no guarantees of colour dye/print matches from garment to garment or dye lot to dye lot. Please be aware of these limitations and celebrate the unique expression of our talented artisans.
Leopards & Roses will accept unworn and unwashed or defective merchandise, that was purchased at full price, for refund or exchange within 30 days of purchase.
Return authorization is required. Return shipping is the responsibility of the customer.
Any damaged or defective goods must be reported within 10 days of receipt of your purchase.
No discontinued or clearance merchandise may be returned.
Sale items cannot be returned for refund or credit.
How should I send back my return?
All returns must be authorized through the claims department.
Please ship back the item(s) you would like to return via your preferred shipping method within 30 days of purchase. All merchandise must be returned to us, unused and unaltered, in its original packaging with all original tags & labels attached.
Please include a copy of your original invoice with the RA number provided. Please note that any unauthorized returns cannot be accepted and will not be refunded.
Please email firstname.lastname@example.org or call 1-604-241-1882 for help with returns. You will need a return authorization number.
Please note, packages must be returned by a carrier that can provide guarantee of delivery. Leopards & Roses is not responsible for packages lost during return shipment
Where do I ship my return?
Please ship returns to:
Leopards & Roses Returns
1125- 13700 Mayfield Place
How will my return be credited?
Your return less your shipping will be credited back to the original method of payment used to make the purchase. Shipping costs are non-refundable.
FLAT RATE SHIPPING:
Canadian Orders under $200: $10.00
Over $200: $19.99
American Orders under $200: $15.00
Over $200: $25.00
Shipping charges are non-refundable, and are the responsibility of the buyer, even if the parcel is undelivered.
When will my order be shipped?
Most orders ship within 1-2 business days but depending on the volume of orders, it may take up to 5 business days. We do not ship orders on Saturdays or Sundays.
American & International shipping:
American & International orders may be subject to additional duties, import taxes, or customs fees upon delivery. These fees are the responsibility of the customer. Fees are calculated by customs and cannot be estimated ahead of time by Leopards & Roses. We cannot provide inaccurate information to customs officials.